Terms of Service
Last updated: 14 September 2025
These Terms of Service ("Terms") govern your access to and use of the service operated under the name Hypenest ("Service", "we", "us", "our"). By accessing or using the Service, you agree to these Terms.
1. Definitions
- "User", "you" – any individual or entity using the Service.
- "Content" – videos uploaded by you and any related materials.
- "Clips/Thumbnails" – short video fragments, generated titles, descriptions, and thumbnail images created by the Service.
- "Account" – a user account identified by login methods (e.g., Google or TikTok OAuth) and related data.
- "Credits" – units used to consume paid functionality.
2. Account and Access
- You must provide accurate information and keep your login credentials secure.
- You are responsible for all activity under your Account. Notify us at support@hypenest.xyz of any unauthorized access.
- We may suspend or restrict access if we detect violations, abuse, or security risks, or if required by law.
3. Service Overview
The Service allows you to:
- Upload a video;
- Generate suggested titles and descriptions;
- Create thumbnails;
- Automatically cut the video into clips/fragments.
The Service uses AI/ML models and external APIs (e.g., OpenAI, Replicate, FFmpeg) to perform these functions. Some features may be available only on paid plans.
4. Your Content and License to Us
- You retain ownership of your uploaded videos.
- By uploading Content, you grant us a worldwide, non-exclusive, royalty-free license to store, process, analyze, and generate derivatives (titles, descriptions, thumbnails, clips) for the purpose of providing the Service.
- You confirm you have the rights to upload and process the Content and that it does not infringe third-party rights.
- You are responsible for compliance with laws and third-party platform policies (e.g., YouTube, TikTok).
5. Acceptable Use
You must not:
- Upload unlawful, infringing, hateful, pornographic (including minors), violent, fraudulent, or malicious Content.
- Circumvent technical restrictions, scrape or attack the Service, or resell access without consent.
- Violate third-party API or platform terms.
6. Payments, Plans, and Credits
- Certain features require paid plans or credits. Credit consumption will be shown in the UI and may change.
- Promo codes and referrals are subject to rules; abuse may result in revocation.
- Payments are non-refundable unless expressly stated. Applicable taxes and fees may apply.
7. AI Processing and Result Quality
- Outputs (titles, descriptions, thumbnails, clips) are generated by AI/ML and may contain errors.
- You agree to review outputs before using or publishing them.
- We are not responsible for consequences of inaccurate or inappropriate results.
8. Third-Party Integrations
- If you connect external platforms (e.g., YouTube, TikTok), you authorize the Service to act on your behalf within granted scopes (e.g., uploading clips, updating metadata).
- We do not control third-party rules or availability.
9. Privacy and Security
- Personal data is processed under our Privacy Policy.
- Data collected may include email addresses, OAuth IDs, uploaded files, generated assets, and processing logs.
- We take reasonable measures to secure data but cannot guarantee absolute protection.
10. Data Storage and Deletion
- We may store uploads, generated assets, and logs to provide and improve the Service.
- You may request deletion by emailing support@hypenest.xyz. Some backups may persist for a limited time.
- Content already published to third-party platforms must be deleted through those platforms.
11. Service IP and Restrictions
- All rights in the Service (software, models, design, databases) belong to Hypenest and licensors.
- You receive a limited, non-exclusive license to use the Service as described.
- Unauthorized copying, modification, or redistribution is prohibited.
12. Complaints and Copyright
To report infringement, email support@hypenest.xyz with:
- Description and link to the material;
- Proof of rights;
- Contact details;
- A good-faith statement.
We will review and act where appropriate.
13. Disclaimers
- The Service is provided "AS IS" and "AS AVAILABLE."
- We make no warranties regarding uninterrupted operation, error-free output, or accuracy of AI results.
14. Limitation of Liability
- To the fullest extent permitted by law, Hypenest and affiliates are not liable for indirect, incidental, consequential, punitive, or special damages, including lost profits, data, or goodwill.
- Aggregate liability is limited to the total amount you paid in the 12 months before the claim.
15. Termination
- You may stop using the Service at any time.
- We may suspend or terminate your access for violations, legal requirements, or security concerns.
- After termination, your data may be deleted as described in Section 10.
16. Governing Law and Disputes
- These Terms are governed by the laws of Poland and applicable EU law, unless mandatory consumer protections in your jurisdiction apply.
- Disputes will be resolved by the competent courts in Poland.
17. Changes to the Terms
- We may update these Terms by posting a new version with a new "Last updated" date.
- Continued use constitutes acceptance of the updated Terms.
- For material changes, we may notify you by email or within the Service.
18. Contact
- Email: support@hypenest.xyz
Annex A. Sample Credit Charges
- Generate titles/descriptions – per request.
- Create thumbnails – per image.
- Clip generation – per minute of video.
Rates and limits shown in UI and subject to change.
Annex B. Content Restrictions
- Do not upload Content you lack rights to or that violates laws.
- Temporary files (frames, assets) may be auto-deleted after processing.